Shipping policy

Delivery Problems

We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met. If our order is delayed or there are any discrepancies between what you ordered and what you received, we kindly ask you to contact us immediately via e-mail or phone. Solio Jewellery undertakes to return any incorrect or non-compliant products in accordance with our exchange and returns policy and current legislation.

As a consumer, you have legal rights to any products that are not delivered within 30-day period after your order confirmation. We will not be responsible for any breach or delay of any of the obligations assumed by us under an order whose cause is due to events that are beyond our control (acts of God) in Ireland and/or elsewhere. The concept of act of God must include any act, event, failure to action, omission or accident that is beyond our control, including, among others, the following:

• General strike, or other forms of protest that significantly affect the country.
• Public order disturbances, revolt, invasion, terrorist attack, war (declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
• Impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
• Officially recognized pandemic situations.
• Epidemics, pandemics or similar health situations

Our obligations arising from contracts will be considered to be suspended during the period in which the act of God reasons occur and we will benefit from an extension of the period to fulfil such obligations, for a period equal to the duration of the act of God reason.